Terms and Conditions

All items shown on this site are collectibles & not suitable for children under 14 years.

The materials, glazes & designs used in the manufacturing of our products can be subject to slight variations in colour between batches; and as such we do not accept any liability arising from variations in colour & athough every effort is made to minimise the problem, you should be aware of this especially If you are undertaking a project over a period of time.

Romney Miniatures reserve the right to alter prices without prior notification.
There is no minimum order value.... a small order cost is included in delivery
Goods remain the property of Romney Miniatures until paid for in full.

 

Delivery of Goods

Orders are dispatched by First or Second Class Royal Mail or Courier (UK mainland).

Orders are accepted subject to availability of goods and normally processed within 10 working days, but at busy times or public holidays this may not be possible. Business days are considered to be Monday to Friday and do not include Bank Holidays.
Our Dollhouses, Tudor Ranges, Large Traditional and Duchess Roof Tiles are all made to order and will be subject to additional dispatch times


All Courier dispatches are next working day after the order is processed.(subject to availability)

All of the shipping costs are  subject to change without notice and will be changed in accordance with the Royal Mail Pricing Structure.

Romney Miniatures can not be held responsible for any delays in shipping or delivery times.
In line with the Royal Mails lost package conditions we can not declare a package missing or lost until 28 days after dispatch.

Customers are responsible for any import/duty taxes on goods shipped outside of the United Kingdom.

Standard UK Mainland : We use either Royal Mail or Parcelforce.

UK Next Day Courier Service:  We use APC overnight courier service, this is sometimes substituted by Royal Mail Special Delivery service. Orders dispatched on Friday will normally be delivered the following working business day.(Monday)
Any breakages or discrepancies must be notified within 48 hrs of delivery.

Returns & Refunds
According to EU law you have 14 days from the date you have received the goods to inform us that you wish to return them and then a further 14days until the goods need to be sent back.

Goods returned to us will be at your cost , minus the original postage cost (unless an error on our part)

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